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Purposeful Fun – An Interview with the Compliance Unicorn Herd at Agilent Technologies

Krista Wolff, Shannon Jamison

In this episode of Creativity & Compliance, Tom Fox and Ronnie Feldman visit with Shannon Jamison, Associate Vice President, Global Legal Compliance Operations Leader and Krista Wolff, Global Legal Compliance Education & Engagement Manager at Agilent Technologies.

The self-proclaimed “Compliance Unicorn Herd” at Agilent make it a point to bring their authentic and unapologetically weird selves to the workplace which makes them more interesting, approachable and effective at influencing compliance and speak up culture. This was a fun discussion with lots of great ideas. Here are a few of the takeaways.

 

  • Mantra: Clear, Easy, Actionable, Guidance with Sprinkles of Fun!
  • Philosophy: Compliance is a team sport. Our goal is influence.
    • Scare tactics don’t work.
    • We need to be approachable.
    • We need to make connections.
    • People will give you their time if they can relate to you on a human level. 
    • We bring our personalities forward. It makes us less scary.
  • Tactics: Purposeful Fun
    • Compliance Trading Cards
      • A way to reintroduce themselves to the company. Helps people get to know them and their interests.
      • Highlights their role.
      • Highlights some fun facts.
      • Provides a fun avatar.
      • Easily shareable.
    • Circulated their accomplishments. Circulated their roadmap so their colleagues know their goals and objectives. 
    • Cocktails with Compliance – Ethical Elixirs Bar Menu
      Pairing a fun cocktail with an activity. Mix this fun concoction while reviewing the Code of Conduct.
      • Integritini 
      • Anti-briberini
      • Data Protection Daquiry
      • Speak Up Straight Up
    • Distribution
      • Circulated in a weekly email.
      • Posted with banner ad on the intranet.
      • Personal outreach from the team was invaluable.
      • Used on email signatures.
    • Impact
      • It changed the tone of how people perceive compliance.
      • We have other parts of the business asking to be involved.
      • We have people actively reaching out to us with ideas.
      • It gives people a reason to come talk to us. It helps establish a rapport.
    • Lessons & Takeaways
      • Try new things. Be vulnerable. Take creative risks. Learn from it.
      • Be authentic. Spread your sunshine!
      • Creativity is a year round activity.
      • Just get started. Set a cadence. Keep it going.
      • Creativity doesn’t have to cost a lot.
      • Compliance is a team sport – Be interesting, be colorful, be approachable, have fun! 

Ronnie Feldman is the President & Creative Director at Learnings & Entertainments, a learning content provider made up of comedians and entertainers with a focus on corporate risk. www.LearningsEntertainments.com